Left a message on a Saturday for an error message on a copier. Received call back from President that he was trying to find a tech tom come out that day. A tech called me with 30 minutes. He was able to walk us through the error and get the machine running again. We were in the middle of printing a large amount of documents and he really saved the day.
The equipment could not be repaired and he went out of his way to get us a loaner copier that same day!
Your entity is always quickly and pleasantly responsive to our requests for service.
Mary has always been extremely helpful with whatever technical problems we have.
You always do an excellent job and the turnaround time is so quick and prompt.
Perfect. Mark Lennick showed up a day early and cleaned by toner area and fixed the problem quickly.
Cant say enough how great your services are across the board. We appreciate it very much.
Instead of rushing to get to the next call, Rodger patiently worked through the problem, explained to me how it happened and how to avoid it in the future. He made sure our Lanier was working perfectly before he left.
I recommend you all the time.
Would highly recommend Rothwell Document Solutions - quick response to my request for service for both of our copiers with the technicians being very professional, friendly, and showed concern to make sure our copiers were repaired and up and running properly.