I have dealt with Rothwell on several purchases and their customer service is remarkable! They are courteous and prompt and never too busy to answer questions. We recently installed a new document management system through Rothwell and it has made our document storage and retrieval tasks so easy! The conversion of our documents from our old document imaging system to Square 9 was virtually effortless. Square 9 SmartSearch is a wonderful product. I highly recommend it and Rothwell!